Cargo Claims Procedures
The following steps will take you
through the requirements of filing and proving a cargo claim.
In order to preserve your rights
of action against any delivering carrier as required by the insurance covering your
shipment, you must:
1. Preserve all packaging,
damaged goods and seals.
2. Document the condition of
the goods upon delivery on the delivery receipt in respect to all
loss or damage existing at the time you take delivery.
3. File a claim against all
carriers involved in the shipment including steamship lines, airlines and trucking
companies. A sample letter is
4. Ask carrier to inspect
damage in support of your insurance claim.
5. Promptly notify the
insurance company or foreign surveying agent. Export shipments insured by an original
certificate in most cases should be handled locally by contacting an authorized
surveying/settling agent in that country. Please refer to your certificate for
For other shipments,
complete and submit
a First Report of Loss in
and in pdf format.
For a list of foreign claims agents, click
6. Gather and submit the
following documents to support your claim:
- Copies of all ocean, air and
inland bills of lading covering the entire shipment, including paid freight bills.
- Certified copy of shipper's
commercial invoice covering the entire shipment insured.
- Copy of packing list.
- Duty consumption entry report
bearing entry number; also executed Customs form No. 5931 (only required on non-deliveries
- Copies of all delivery receipts
with proper exceptions in respect of loss or damage noted thereon, as well as any other
exceptions or bad order slips and carrier inspection reports which may substantiate loss
- With regard to non-delivery
claims; written confirmation by the carriers involved attesting to their inability to make
- Copies of written claims against
carriers or others, with their reply when available
- Statement of claim. This letter should describe the circumstances of the claim, an itemized description of
the lost or damaged goods and cost of repair or replacement with repair bills and/or
replacement invoices attached.
- Any correspondence or other
reports or information relevant to the transit, loss, damage or coverage.
- Original of survey report if it
has not been sent directly to the insurance company.
- Original and duplicate of
certificate of insurance or special cargo policy if issued, property endorsed by the
payee. In case of import shipments not covered by a certificate of insurance or special
cargo policy, identify the declaration or monthly report under which the shipment has been
declared to the insurance company.
a checklist of all the
documents you'll need to support your claim (Microsoft® Word format).
The above information will
typically be sufficient, but circumstances may require additional information or special
action. In order to fully protect your rights, always act promptly and prudently to
preserve and safeguard your shipment.