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Changes to our Bond Renewal Invoices take effect on August 1st

by Roanoke Trade

For customers that receive our bond renewal invoices via email, note that we are updating our process to better service you!  Following are the changes to be implemented on August 1st, for our October 2017 bond renewals:

  • Our emails will be sent from a new email address, You may need to update your email settings to prevent our messages from getting blocked by your spam filters.
  • Our renewal invoice format has a new look, providing you with more transparency. Additional payment options are now provided on our invoices for your convenience.

For now, the updates only apply to our bond renewal notices. Look for future notices from us when we streamline our other invoice types for our other product lines. We hope you enjoy the new features and look forward to providing you with more flexible invoicing and payment options in the near future!

Roanoke to Exhibit at NAFTZ 2017

by Roanoke Trade

Roanoke is gearing up for the 45th Annual NAFTZ Conference and Exposition at the Westin San Diego! Be sure to stop by booth 19 to talk with Terry Cummings and Patrice Lafayette about Roanoke’s distinctive FTZ insurance products and our preferred NAFTZ member pricing. See you on October 22nd!

by Kim Colby

Our offices will close at 3pm on Friday, June 30th and remain closed on Monday, July 3rd and Tuesday, July 4th for the Fourth of July holiday. We will resume normal business hours on Wednesday, July 5th.


Memorial Day Hours

by Roanoke Trade

In Honor of Memorial Day, our offices will close at 3pm on Friday, May 26th and remain closed on Monday, May 29th. We will resume normal business hours on Tuesday, May 30th.


Roanoke to Sponsor the Advanced Topics in Customs Compliance 2017 Conference

by Roanoke Trade

Roanoke is pleased to be a Gold Sponsor for the second annual Advanced Topics in Customs Compliance Conference! This event, taking place in Houston, Texas from September 20-22, 2017, brings together experienced import and export professionals, legal counsel, customs brokers and other international trade professionals in a highly productive environment where knowledge, experience and expertise can be shared among peers, and where meaningful relationships can develop and evolve for the mutual benefit of participants. It’s also important to note that this conference has been approved for 13.5CCS/10 CES credits through the NCBFAA Educational Institute (NEI).

Conference speakers, including Roanoke’s own Colleen Clarke, will lead in-depth discussions on imports, exports and other important industry topics. Sessions are structured to allow for interaction and ample time for Q&A. The conference is especially relevant for experienced international trade professionals who want to raise their knowledge and understanding of complex compliance issues to the next level. Colleen’s presentation, “Bond Sufficiency & Importer Risk Assessment Under New Legislation” is one you won’t want to miss!

In addition to Colleen Clarke, Kathleen Dorman and Sheila Skipper of our Houston office will also be in attendance. The conference agenda, along with registration, venue and lodging information can be found here. We invite you to reach out to us with any questions you may have regarding this event, and hope to see you there!

Iliana Alvarez to be Inducted into FCBF Hall of Fame

by Katie Kimel

We are extremely pleased to announce that the Florida Customs Brokers & Forwarders Association, Inc. and the FCBF HOF Scholarship Foundation have selected Roanoke’s Iliana Alvarez to be inducted into the FCBF Hall of Fame. Those that receive this honor must meet criteria set by association including the number of established years in the industry, commitment to the continued advancement of the trade and logistics business and an overall clean and clear reputation and operating record.

Iliana’s accomplishments will be recognized at the FCBF 58th Annual Installation Gala Celebration on April 29, 2017 at the Doubletree Miami Mart Airport Hotel. Please join us in congratulating Iliana on her induction into the FCBF Hall of Fame!

Marine Team Transitions at Roanoke

by Roanoke Trade

We are excited to announce responsibility changes for two marine team members in Roanoke’s Long Beach, California office. Effective January 1, 2017, Manny Hernandez has assumed the role of Senior Underwriter based on his consistent, prudent underwriting and deep understanding of transportation-related risks. We have no doubt that Manny’s twenty-nine plus years of insurance experience will play an instrumental role in continuing to grow and shape our marine program.

Also effective January 1, 2017, we are happy to report that Jon Diverio has assumed the Marine Manager position in Roanoke’s Long Beach office. With over eight years of dedicated service, Jon has earned this position through his firm grasp of marine underwriting and responsiveness to client needs. By turning Jon’s attention to Roanoke Trade’s marine operations, we expect our clients to benefit from his energy and enthusiasm.

Please join us in congratulating both Jon and Manny on their new responsibilities and wishing them all the best in 2017!

Happy Holidays from Roanoke

by Katie Kimel


2016 Holiday Hours

by Roanoke Trade


In observance of the upcoming Christmas holiday, our offices will close at 1:00PM on Friday, December 23rd and remain closed through Monday, December 26th. We will resume normal office hours on Tuesday, December 27th. In observance of New Year’s, we will also close at 3:00PM on Friday, December 30th, remain closed on Monday, January 2nd and resume normal business hours on Tuesday, January 3rd.

Wishing you the best during this holiday season, and happiness in the New Year!

Thanksgiving Holiday Hours

by Roanoke Trade