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Megan Harrington Promoted to Bond Manager

by Chell Rodriguez

Roanoke is pleased to announce that effective September 1st, Megan Harrington was promoted to the position of Bond Manager for the Midwest, Baltimore and New England areas. Megan takes over for Maya Mackey who after many years of successfully running the department, is transitioning into a sales role for Roanoke.

Megan started with Roanoke seven years ago in the Bond Department and quickly demonstrated that she was a go-to person and could be depended on to handle whatever came her way competently and with a smile on her face.  In 2016 she was asked to move to the Marine Department where she excelled and assumed considerable responsibility in a very short time frame. After her two year stint in Marine, Megan moved back to the Bond Department at the beginning of this year and has quickly re-established herself as an integral part of that team.

With time spent in both our bond and marine units, Megan has an expertise in both our customs bond and cargo insurance products that will allow her to provide a high level of service to our clients. We have all the confidence that Megan is going to do a great job as the new leader of our bond unit, so please join me in congratulating Megan on a well-deserved promotion to Bond Manager of Schaumburg!

Charleston Office Temporary Closing

by Chell Rodriguez

Due to Hurricane Florence and the safety of our staff, we will be closing our Charleston office starting today at noon, Tuesday, September 11th through Friday, September 14th and intend to reopen on Monday, September 17th.

Please note that even though your specific customer service representative may be unavailable, if you have a question regarding your account, feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653) or by email at

Labor Day 2018

by Chell Rodriguez


Cyndee Garbrecht is Elected to the Board of The Midwest Cargo Security Council

by Chell Rodriguez

We are pleased to announce that Cyndee Garbrecht has been elected to the board of the Midwest Cargo Security Council. The Council is a not for profit organization that exists to educate public sector, law enforcement and the transportation industry relative to cargo crimes and the prevention thereof. The council will conduct periodic training for law enforcement and supply chain companies and will provide funding for law enforcement agencies for the purpose of cargo theft training.

Cyndee is Vice President, Claims Administration for Roanoke Claims Services and specializes in cargo insurance claims. She is also a licensed insurance producer in the State of Illinois and she completed her master’s degree in International Management in 2010 and is currently pursuing a Doctorate in Management.

With almost 30 years of insurance industry experience, Cyndee will bring her expertise to the council and continue moving forward with combatting cargo theft and improving transportation security.

“I am excited to be a member of The Midwest Cargo Security Council board, and look forward to helping them make a difference in the transportation industry in regards to theft and fraud.”    – Cyndee Garbrecht

Congratulations, Cyndee!

Fourth of July Hours

by Roanoke Trade

Wishing everyone a Safe and Happy 4th of July!

Memorial Day Holiday Hours

by Roanoke Trade

For the Memorial Day Holiday, our offices will close at 3pm on
Friday, May 25th and reopen and resume normal business hours
on Tuesday, May 29th. Enjoy your weekend and be safe!

Roanoke Insurance Group Welcomes Grant E. Goldsmith to Business Development Team

by Roanoke Trade

We are pleased to announce the addition of Grant E. Goldsmith to our team as Vice President of Business Development for Roanoke Insurance Group Inc. Grant’s career in the insurance industry spans more than 17 years as a commercial Property and Casualty broker, beginning in 2001 when the Graham Company, a large regional broker, hired Grant to manage and place U.S. and multinational business. In 2004, he joined newly formed McIntyre Group where he was also responsible for large U.S. and multinational accounts. In 2005, Agility became a client of McIntyre Group and, in 2006 at Agility’s request, Grant moved to Kuwait with his family to head the new Agility Global Risk Management Department. He managed the firm’s Marine, Specialty and Property and Casualty concerns.

Upon his return to the U.S. in 2010, Grant started a specialty government-contracting company called Overwatch, Inc., which was later acquired in mid-2012 by Avalon Risk Management. He served as Divisional Vice President of the Southern Division for Avalon until becoming part of the Roanoke team.

Grant brings a wealth of insurance expertise to Roanoke as a licensed Insurance Broker and Consultant and with his Post Graduate Diploma in Marine Insurance from Lloyd’s Maritime Academy and the University of Swansea in Wales. He is a marine arbitrator and former President of the Houston Maritime Arbitration Association and holds the designations of Certified Risk Manager International (CRM) and Certified Insurance Counselor (CIC). Grant was recently honored by the CRM, a member of the National Alliance for Insurance Education & Research, for leadership and professionalism in the field of risk management.

He holds a Master of Arts degree in Strategic Communication and Leadership (MASCL) from Seton Hall University in the United States, and a Bachelors of Science in Systems Engineer from the United States Military Academy at West Point. He is also a graduate of several elite military educational institutions including the Combined Arms Services Staff School, US Army Airborne and Air Assault schools. Grant served on active duty and reserve duty for more than 25 years with other patriots in the defense of our nation.

For over 80 years Roanoke Insurance Group has served the insurance, bonds and ATA Carnet needs of the transportation and trade industry. We invite you to learn more about us, our experienced talent in this highly specialized area, our creative solutions and the value we will bring to transportation and logistics providers.

The Foreign Trade Association Presents the Marjorie M. Shostak Distinguished Service Award to Bill Sterrett

by Roanoke Trade

Bill Sterrett, Richard Shostak, Glenn Patton.

It is with great privilege to announce that Bill Sterrett, former President and now Chairman of Roanoke Insurance Group Inc., has been presented with The Marjorie M. Shostak award. This honor is bestowed upon an individual who the Foreign Trade Association’s (FTA) board of directors feels has distinguished him or herself through outstanding service and contributions to the international trade community of Southern California. In receiving the award, Mr. Sterrett, expressed his gratitude to the FTA and honor in being awarded this recognition and in being included in such a distinguished group as the prior recipients. Past recipients include: Marjorie M. Shostak, Robert D. Kleist, Sam Orr, Judge R. Kenton Musgrave, Lew Coppersmith, Enrico Salvo, Lanie Denslow, Richard D. Steinke, Cecilia Castellanos, Dennis Heck, Dan Meylor and Fredrick (Rick) Lorenzen. It is the mission of the FTA to promote, foster and encourage international commerce and economical growth in Southern California worldwide.

Mr. Sterrett accepted the role of Chairman and President of Roanoke in 1985, and under his successful leadership the 83-year-old company expanded its national footprint with offices across the country, servicing thousands of customers. In 2008, Roanoke became a subsidiary of Munich Re, one of the top 10 commercial insurers and one of the 100 largest companies worldwide, and part of Munich Re Specialty Group.

Bill’s support and commitment as an advocate of the international trade and shipping community throughout his career are reflected in his involvement in several organizations, including as a member of the Board of Governors of the American Association of Exporters and Importers (AAEI) from the mid-1990s to 2010, as an active member of the AAEI’s Audit Committee, and as an active board member of the United States Council for International Business (USCIB) since 2008. He is also an active member of World Presidents Organization and the Chief Executives Organization, and has been a member of the American Association of Certified Public Accountants and the Illinois CPA Society since 1971. Please join us in congratulating Bill on receiving this prestigious award.

Roanoke Insurance Group enables global commerce by providing insurance, surety and risk management solutions for trade and transportation. Headquartered in Schaumburg, Illinois, Roanoke has sales, service and underwriting locations throughout the United States and a network of sister service companies in Asia and Europe.

NCBFAA 2018 Roanoke Sponsored Scholarship Winner

by Roanoke Trade

And The Winner is….. Ashley Mosier.

University of Georgia, Terry School of Business student, Ashley Mosier is 2018’s NCBFAA Scholarship winner. Ashley is the recipient of a $5,000 scholarship that will be used towards her undergraduate tuition with intent to pursue a career in customs brokerage, freight forwarding or a related field.

Ms. Mosier wrote a detailed essay with the objective to develop a fundamental understanding of the North American Free Trade Agreement (NAFTA) and to address the major changes that should be made to this agreement to benefit American consumers and businesses.

“I would love to thank Roanoke Insurance Group! This money will do wonders for me! I was so happy to win. I’d worked really hard, but I’ve never won anything so I wasn’t expecting the call. I was really speechless when I’d heard I won. The money will definitely help me with the costs of school, as well as helping me prepare for taking the brokerage exam in the fall. Again, I was so thankful for the opportunity and for everything I’ve won. Thanks to everyone at Roanoke!” – Ashley Mosier

The NCBFAA Scholarship Program is available to any employee (or employee children) of an NCBFAA Regular member firm. The applicant must either be a High School senior or undergraduate student at an accredited college or university who intend to follow a career path in this related field.

Congratulations Ashley!

Introducing New Account Manager Zoi Fanourgiakis in New York

by Roanoke Trade

Roanoke Trade is pleased to announce that insurance professional Zoi Fanourgiakis is the new Account Manager in our New York office located in lower Manhattan.

We are excited to add Zoi Fanourgiakis to our staff of surety bond, insurance, ATA Carnet and sales professionals. Zoi is a graduate of the City University of New York, Hunter College. She began her insurance journey while an undergraduate and now has over 10 years of experience in Property & Casualty Insurance. She enjoys the insurance industry, where each client brings a unique set of coverage and needs and she learns something new everyday.  Zoi is eager to share her passion about insurance with Roanoke Trade and our customers. Most recently, Zoi worked for an insurance broker in Long Island City, NY. She has an extensive Commercial Lines background and is a licensed insurance sales representative.

Zoi will be reaching out to insurance clients and proactively addressing any insurance needs, questions or concerns our customers might have.  If you have any pressing insurance-related concerns you would like to discuss with a Roanoke Trade insurance professional, please do not hesitate to contact Zoi via email at or call her directly at +1 212.412.2224. Zoi will be happy to answer any of your questions.   

With Zoi’s experience, enthusiasm and knowledge, we are sure that she will be of tremendous value to Roanoke Trade and, more importantly, for our customers.

For any other transportation bond, insurance, or ATA Carnet questions, please reach out to your local Roanoke Trade professional at 1-800-ROANOKE (800-762-6653).