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Charleston Office Reopens, Miami Remains Closed

by Roanoke Trade
We’re pleased to report that the Charleston office sustained minimal damage and will reopen today.
 
The Miami office is still closed as we still have several employees without power and as groceries and gas are widely unavailable.
 
As always, if you have any questions on your account, please feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653) or by email at infospot@roanokegroup.com.

Charleston Office Temporary Closing

by Roanoke Trade

Due to Hurricane Irma, we will be closing our Charleston office tomorrow, Friday, September 8th through Tuesday, September 12th and intend to reopen on Wednesday, September 13th. As the storm is currently a bit unpredictable, we are diligently watching it and will reopen when it is safe for all employees to return.

Please note that even though your specific customer service representative may be unavailable, if you have a question regarding your account, feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653) or by email at infospot@roanokegroup,com.


Miami Office Temporary Closing, Houston Update

by Roanoke Trade

Last updated on September 27th, 2017

In light of the upcoming storm and the safety of our Miami staff, our Florida office will be closed tomorrow, Thursday, September 7th and Friday, September 8th. We will let you know if our office will remain closed past these dates.

Our Houston office has reopened, and we are able to report that everyone is safe and sound. We appreciate your thoughts, kind words and encouragement as we dealt with Hurricane Harvey and its aftermath.


Labor Day 2017 Hours

by Roanoke Trade


Port of Houston Closure

by Roanoke Trade

Due to the impact of Hurricane Harvey, all Port of Houston Facilities are closed and will remain closed until further notice. The Port anticipates regular working hours once operations are deemed safe to resume. Please check back for updates or visit the Port Authority website at www.porthouston.com.


Update on Houston Office Closure

by Roanoke Trade
All of our Texas team members are accounted for and safe and dry, but due to the continued rainfall and flooded roadways, our Houston office remains closed. When we are back up and running, we will let you know. Thank you for your continued thoughts and well wishes.
 
In the meantime, if you have a question regarding your account, feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653), or through email at infospot@roanokegroup.com.

Temporary Houston Office Closing

by Roanoke Trade

Due to the effects of Hurricane Harvey and the safety of our employees, our Houston office will remain closed today, Monday, August 28th. Should you have a question regarding your account or need to speak with a service representative, we are prepared to offer assistance.

Feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653), or through email at infospot@roanokegroup.com.


Changes to our Bond Renewal Invoices take effect on August 1st

by Roanoke Trade

For customers that receive our bond renewal invoices via email, note that we are updating our process to better service you!  Following are the changes to be implemented on August 1st, for our October 2017 bond renewals:

  • Our emails will be sent from a new email address,  roanoke.report.center@roanokegroup.com. You may need to update your email settings to prevent our messages from getting blocked by your spam filters.
  • Our renewal invoice format has a new look, providing you with more transparency. Additional payment options are now provided on our invoices for your convenience.

For now, the updates only apply to our bond renewal notices. Look for future notices from us when we streamline our other invoice types for our other product lines. We hope you enjoy the new features and look forward to providing you with more flexible invoicing and payment options in the near future!


Roanoke to Exhibit at NAFTZ 2017

by Roanoke Trade

Roanoke is gearing up for the 45th Annual NAFTZ Conference and Exposition at the Westin San Diego! Be sure to stop by booth 19 to talk with Terry Cummings and Patrice Lafayette about Roanoke’s distinctive FTZ insurance products and our preferred NAFTZ member pricing. See you on October 22nd!


by Kim Colby

Our offices will close at 3pm on Friday, June 30th and remain closed on Monday, July 3rd and Tuesday, July 4th for the Fourth of July holiday. We will resume normal business hours on Wednesday, July 5th.