Last updated on November 22nd, 2019

The 12 Claims of Christmas Webinar

Grab yourself a big, steamy mug of hot chocolate (marshmallows optional!) and gather around with your colleagues because Roanoke has an early Christmas gift for you – our 12 Claims of Christmas Webinar.

On December 4th at 12pm CST,  Katie Kimel and Courtney Rossi will unwrap 12 real-life claim stories during this featured online event. These stories will highlight how different choices could have changed each outcome that would’ve resulted in improved work environments, better customer relationships and a better bottom line.

We hope that you gain valuable insights from these different claims scenarios and can apply them to your daily business operations. Our collection of stories covers a variety of claims scenarios, including:

• Failure to follow shippers instructions.
• Proper use of Terms and Condition of Service.
• Selecting the proper limit of insurance.

This webinar has been approved by NCBFAA’s NEI for 1 CCS/CES/MES Credit.

In this informative webinar, you will learn:

• Internal steps you can take to stop claims before they happen.
• What to do when a claim occurs.
• How insurance can help manage the outcome of a claim.

Register today!

Fine Tune Your Knowledge with Practical Information on 5 Risk/Liability Topics

Join us at 8am on November 7, 2019, for a CBFANC Seminar Presented by Roanoke Trade’s Terry Cummings, Patrice Lafayette and Jon Diverio at the Park Pointe Hotel in South San Francisco. The 5 following topics will be discussed:

1. Training guide for your employees on how to handle red flags.
2. Ways to avoid demurrage and carrier enforced charges.
3. Tools & resources to educate your importers about bond sufficiency.
4. How to spot hidden liabilities in CHB/FF/Shipper Contracts.
5. Protecting your company from liabilities when hiring truckers.

Registration is $65 for members, $80 for guests and $30 for students. CCS Credit has been approved.

We invite you to a half-day educational seminar as part our Education Series covering important topics for the international trade community. Join us at The Schaumburg Corporate Center at 1pm on Tuesday, November 19, 2019, and learn from experts about the following important issues impacting our industry. Seating is limited so reserve your spot today!

Sessions have been approved for 4 CCS/CES/MES points from the NCBFAA-NEI.

Impact of Trade Remedy Tariffs on Customs Import Bonds
Presenters: Colleen Clarke and Jennifer Rome of Roanoke.

Benefits of ATA Carnets in Today’s Trade Environment & Other Duty Savings Opportunities
Presenters: Amanda Barlow of Roanoke and Tina Jansen of Noatum Logistics.

CTPAT New Minimum Security Requirements and Best Practices
Presenters:  Karen Lobdell of ONESOURCE Global Trade, powered by Integration Point and Tina Jansen of Noatum Logistics.

New World Order- Navigating Business Risk in Today’s Climate
Presenters: Katie Kimel and Tom Moran of Roanoke.

Roanoke is very proud to partner and sponsor GetGlobal 2019!

GetGobal is the #1 business summit on international expansion, strategy, and key foreign markets in the world.

This year’s edition will feature programming on most major markets like China, Mexico, and Europe, along with issues like the trade wars, USMCA/NAFTA, privacy and data, Africa, the green economy, new mobility, supply chain innovation, frontier technologies, international influencer marketing, high growth and incremental growth strategies, and so much more…

We hope to see you there!

Discover Global Markets is the U.S. Department of Commerce’s flagship event series for U.S. exporters. Join Roanoke Trade and meet one-on-one with U.S Diplomats visiting from abroad and participate in panel discussion on the latest industry trends. This conference gives you the opportunity to network with U.S. trade officials, leading private sector exports and like-minded U.S business active in overseas markets.

Connect with Roanoke and fellow providers at BreakBulk 2019. This is your opportunity to find new business and network with the regions leading oil & gas and petrochemicals project owners, top industrial manufacturers, mining companies and metals producers who are moving cargoes throughout the Americas and around the world. See you at BreakBulk 2019!

Join Roanoke in Pentagon City for the Northern Border Custom Brokers Association (NBCBA) 2019 Annual Fall Meeting! The event will take place from October 14th through October 16th. We hope to see you there!

Roanoke invites you to join us at WESCCON 2019! WESCCON offers the best opportunity to meet people in the global logistics industry and there is no other conference in this industry that offers education, networking and social programs all in one place. Also, take a step back to your childhood and attend our Roanoke sponsored costume party!

Last updated on September 27th, 2019

LET THE EXPERTS HELP YOU SUCCEED!

• Learn key financial tools and resources
• Address your company’s needs with on-site consulting sessions
• Workshops on loan application process and CA SBA-funded STEP* program

*California State Trade Expansion Program (STEP)
Registration is $40 and includes parking, a continental breakfast and lunch!

What:    Global Financing Assistance for Exporters
When:   October 23, 2019 8:00 AM – 12:15 PM (PDT)
Where:  SBDC Lead Office, Irvine, CA

Roanoke’s Amanda Barlow will be speaking on the topic of ATA Carnets. View full speaker lineup.

This event is cosponsored by the U.S. Small Business Administration
and the District Export Council of Southern California.

To Our Valued Partners:

In the event you or your clients are impacted by Hurricane Dorian, Roanoke is here to help. We are closely monitoring the storm and ports, and we are committed to timely assistance with any claims you may experience.

How to Report a Claim

For Marine Cargo Claims:

Report your loss directly in our CoverageDock™ system.

You may also reach us by phone at 847-969-7064 or by email at marineclaims@roanokegroup.com.

Service Hours: Monday-Friday 8:00-5:00 PM CT (extended assistance at 847-594-2220 or 847-254-0430)

For Commercial Property Claims:

Contact Melissa Pyles, Hemanti Amin or Rita Ginnow or call us at +1.800.ROANOKE (800.762.6653). You may also email us for these types of claims at marineclaims@roanokegroup.com.

Claims Services
Once the claim file is opened, a Roanoke adjustor will be assigned and will work with you and your team until your claim is resolved. We are here to walk you through the claims process.  Our claims team can also advise you around claims-related issued like gathering claims documents and arranging salvage procedures and surveys.

We thank you for the trust you place in Roanoke and are here to help.