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5 Tips to Help Improve the Outcome of a Risk Assessment

by Roanoke Trade

Last updated on November 16th, 2020

Customs Bond Roundtable Webinar

Thursday, December 3rd at 12:00pm CT

Sleigh bells ring, are you listening? Soon many will be building snowmen, hanging stockings and competing to find out who has the best ugly sweater. Before the frenzy begins, we hope you will make plans to join us for a special holiday edition of our Customs Bond Roundtable webinar series. These webinars are designed to focus on the issues that matter most to you, our customers and partners.

Because financial fallout from COVID-19 and recent trade wars are causing underwriters to examine your clients’ bonds more closely than ever. Your active participation in a surety risk assessment is very important, so we’ve arranged for some of Santa’s best helpers to share insightful tips to help you through the process:

  • Be aware of current conditions influencing underwriters such as economics, the pandemic, and market capacity changes.
  • Make accurate bond sufficiency projections to avoid unnecessary mid-term increase demands.
  • Prepare for the underwriters’ review process—client financial statements are more important than ever.
  • Leverage the importer’s history and profile and your relationship to help advocate for your client.
  • Utilize Roanoke’s library of bond sufficiency and renewal tools and guides.

We know these surety risk assessments can be challenging for you and your client. That’s why we hope you will join our speakers Colleen Clarke, Jennifer Rome, Maya Mackey and Patrice Lafayette to learn a few ways to improve those difficult bond underwriting conversations with your clients and ensure smooth and streamlined renewals.

The NEI has approved this webinar for 1 CCS/CES credit.

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by Chell Rodriguez

WESCCON is the premier annual gathering of Freight Forwarders, NVOCC’s & Customs Brokers and this year is no different! Join us virtually on October 22-23 and tune into our sponsored session with Terry Cummings, Amanda Barlow and Patrice Lafayette.

Thursday, October 22

Session begins: 3:55pm

How has your business fared during the pandemic?  Are you well positioned to handle the challenges of another crisis? Roanoke Trade presents: 

Planning, Preparedness and Protection – What you need to know and do before a disaster hits

In this presentation we will discuss:

  • How to develop a business continuity plan
  • How to prepare for the unique business challenges different types of disasters create
  • What role insurance plays in protecting your business.

Are You Prepared for a Cyber-Attack? Join Us For a Free Webinar on 10/21 at 12pm CDT.

by Roanoke Trade

Cybercrime incidents have increased 300% since March. For those that fall victim to an attack, the average downtime is 3 days. These hackers have the logistics and warehouse industry in their line-of-sight. 

It can (and may) happen to you. Don’t let it! To learn how to avoid the worst-case scenario, please join our webinar to hear “3 Keys to a Sound Cyber Risk Management Plan.” 

  1. Awareness of current cyber threats and trends including social engineering, phishing, ransomware attacks, and application hacks.
  2. Best practices for prevention including staff training and developing an effective response plan.
  3. Cyber coverage to ensure you have the right insurance to properly manage the costs and downtime of a breach.

We’ll share new insights and the signs and signals of social engineering, phishing and application attacks. We’ll also review the best practices to train your employees. And, we’ll make sure to review how insurance can help you recover from a breach. 

It’s a good investment of your time.  And to make sure you get a return on your investment, we’ll provide you with a free cyber risk report card. 


TIA Virtual Lunch and Learn With Roanoke Panelist Grant Goldsmith on October 1st

by Roanoke Trade

Join TIA every Tuesday and Thursday afternoons from 12:00 PM – 1:00 PM ET. This interactive webinar series provides participants with an opportunity to learn and engage with industry peers during these times of social distancing and teleworking.

On Thursday, October 1st Roanoke’s Grant Goldsmith will present “Everybody Wants Warehousing – A Guide to Warehouse Risk Management Solutions.”

The pandemic is driving an increased need for warehousing solutions. Because of this demand, many Logistics Service Professionals are receiving warehousing service requests from their client base. Is now the right time for you to consider offering warehousing services? What are the risks associated with Warehousing? How does Warehouse Risk differ from normal Property Broker Risk?

This discussion will answer these questions and help you to consider offering Warehousing as a service in the future.

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Labor Day 2020

by Chell Rodriguez

In recognition of Labor Day, our offices will close at 3pm on September 4th, remain closed on September 7th and reopen for normal business hours on September 8th. Have a safe weekend!

Visit Roanoke’s Slack Channel at G-TEC’s Virtual Conference August 2020

by Roanoke Trade

G-TEC’s 2020 Virtual Conference

We are pleased to be a sponsor of this year’s G-TEC 2020 virtual conference! Although we can’t meet face-to-face as we did last conference, doesn’t mean we can not interact with one another.

This year we’ve set up a Slack Channel! You can find us at #sponsor-roanoke-insurance-group and while visiting, you can secure educational content everyday! Since we are social distancing, be sure to leave a message on our channel comprised of your favorite emojis. You will automatically be entered into our drawing for a $50 gift card!


Unprecedented Risks for Warehouse Operators and How to Survive Them

by Kim Colby

A Fresh Look at Managing the Fallout of Trade Wars, Supply Chain Disruptions and Limited Insurance Capacity


Join us on Wednesday, July 22nd for a webinar that will review current issues in warehousing, including the trend toward increased customer inventories as a direct result of the trade war with China and the ongoing COVID-19 pandemic, all of which have challenged the prior model of “just in time delivery” and lean static inventories.

We hope that you gain valuable insights from this webinar and can apply what you learn to your business operations.

We will discuss the following in this webinar:

  • Risk management consideration for rising inventories.
  • Strategies to address customer demands for enhanced contractual liability.
  • Unique factors to consider when selecting insurance coverage.
  • And more!

Join our presenters Grant Goldsmith Vice President – Business  Development, Roanoke Trade and Robert Reeb, Attorney at Law; Marwedel, Minichello & Reeb, P.C. as they guide you through these current events.

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Fourth of July Hours

by Chell Rodriguez

In honor of Independence Day, our offices will close at 3pm on July 2nd and remain closed on July 3rd. We will reopen for normal business hours on Monday, July 6th.

Wishing everyone a Safe and Happy 4th of July!

TIA Virtual Lunch and Learn With Roanoke Panelist Glenn Patton on April 28th

by Roanoke Trade

Last updated on May 20th, 2020

Join the TIA along with industry peers and participate in 20+ interactive webinars
semi-weekly from April-June on Tuesdays and Thursdays from 12pm-1pm ET.

On Tuesday, April 28, 2020, Roanoke’s Glenn Patton along with a panel of experts, will discuss your insurance coverage during the COVID-19 pandemic. Learn more about how best to protect your operations against claims from allegations of negligent hiring, vicarious liability, high-risk cargo, and other issues to consider before moving freight. Hear arguments to be made to shippers on why they should consider moving all their shipments through freight brokerage operations to avoid financial exposures. *This webinar is about risk management and is not intended to provide legal advice, for which those attending should consult their legal counsel.

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Roanoke COVID-19 Response

by Karen Groff

Effective Monday, March 16th—In order to operate safely and responsibly for our employees, clients and partners during the COVID-19 impact, most of our employees will begin working from home until further notice. Thankfully, we are fully prepared! We have laptops, VPN, office phone routing, mobile phones and other mobility to maintain “business as usual” which will provide you with the service and support you deserve and require.  

Client applications such as FastBond®, CarnetsOnline®, Coveragedock®, and PolicyTrack® are all still available 24/7 as well as technical support. ATA Carnet office pick-up will NOT be available until further notice but we will provide next day delivery. ATA Carnet Replacements will be issued as high priority to extend stays in foreign countries. 

To be clear, your Roanoke Service Team will be available during normal business hours via phone, email and 1-800-ROANOKE (762-6653). You may also contact team members via their mobile phones, and managers’ mobile numbers are collected here for your convenience. If you feel there is any breakdown in communication or service during this time please contact me personally. 

We are committed to our employees, clients and communities. Thank you for your understanding, partnership and continued business.