In honor of Independence Day, our offices will close at 3pm on July 2nd and remain closed on July 3rd. We will reopen for normal business hours on Monday, July 6th.

Wishing everyone a Safe and Happy 4th of July!

Last updated on May 20th, 2020

Join the TIA along with industry peers and participate in 20+ interactive webinars
semi-weekly from April-June on Tuesdays and Thursdays from 12pm-1pm ET.

On Tuesday, April 28, 2020, Roanoke’s Glenn Patton along with a panel of experts, will discuss your insurance coverage during the COVID-19 pandemic. Learn more about how best to protect your operations against claims from allegations of negligent hiring, vicarious liability, high-risk cargo, and other issues to consider before moving freight. Hear arguments to be made to shippers on why they should consider moving all their shipments through freight brokerage operations to avoid financial exposures. *This webinar is about risk management and is not intended to provide legal advice, for which those attending should consult their legal counsel.

Effective Monday, March 16th—In order to operate safely and responsibly for our employees, clients and partners during the COVID-19 impact, most of our employees will begin working from home until further notice. Thankfully, we are fully prepared! We have laptops, VPN, office phone routing, mobile phones and other mobility to maintain “business as usual” which will provide you with the service and support you deserve and require.  

Client applications such as FastBond®, CarnetsOnline®, Coveragedock®, and PolicyTrack® are all still available 24/7 as well as technical support. ATA Carnet office pick-up will NOT be available until further notice but we will provide next day delivery. ATA Carnet Replacements will be issued as high priority to extend stays in foreign countries. 

To be clear, your Roanoke Service Team will be available during normal business hours via phone, email and 1-800-ROANOKE (762-6653). You may also contact team members via their mobile phones, and managers’ mobile numbers are collected here for your convenience. If you feel there is any breakdown in communication or service during this time please contact me personally. 

We are committed to our employees, clients and communities. Thank you for your understanding, partnership and continued business. 

Last updated on May 20th, 2020

The long-awaited changes to Incoterms® by the International Chamber of Commerce (ICC) are complete and published as Incoterms® 2020. Overall, the changes are regarded by the trade as positive, however, there are notable changes that should be carefully studied.
In this webinar our speakers will address the following:

• Refresher of Incoterms® history, purpose and use.

• Review of most common Incoterms®.

• Discussion of changes under Incoterms® 2020.

• Practical observations and recommendations for sellers and buyers.

Make plans today to join us on Wednesday, March 18th at 12pm CT for this informative event presented by Rick Bridges, Vice President – Client Development, Roanoke Trade and Gulde Alparslan & Christoph M. Wahner, Attorneys at Law, Countryman & McDaniel. This webinar has been approved by the NEI for 1 CCS/CES/MES credit.

Last updated on May 20th, 2020

Roanoke Trade is proud to announce that Patrice Lafayette has been appointed to the Board of Directors of the Foreign Trade Association (FTA). Patrice is the Director of Sales for Roanoke Trade’s Western Region and she has been an active member of the FTA for almost a decade. This appointment furthers her commitment to serving as an informative resource on international trade topics affecting both the private and public sectors.

“This two-year appointment to the Board of Directors is an honor, especially at this point in my career,” she noted. “I look forward to helping FTA further their mission as a leader in educational and networking opportunities in our industry.”

Connect with Patrice on LinkedIn or via email.

Having celebrated their 100th anniversary, the FTA’s mission is to promote, foster, and encourage international commerce and economic growth in California and worldwide. The FTA represents more than 200 members of the international trade community.

Pedro Villanueva, President of the Board of Directors of the FTA, is especially optimistic about Patrice’s appointment. “To ensure another 100 years, we need young professionals to serve in leadership roles as we move the organization forward. Attracting smart, young professionals like Patrice is paramount to our growth as we evolve and modernize.”

Roanoke Trade, a division of Roanoke Insurance Group and part of Munich Re Specialty Group Ltd., operates as a specialty insurance broker focused on surety and insurance solutions for transportation intermediaries, 3PLs, customs brokers and companies with supply chains, and is a leading provider of customs bonds, marine cargo insurance and ATA Carnets for the industry.

Last updated on May 20th, 2020

Join  Amanda Barlow, Roanoke’s Vice President of Client Experience on Tuesday, April 7th at the Courtyard Marriott in Downtown Long Beach for the Ins and Outs of  ATA Carnets. This seminar starts at 9am and registration and breakfast will commence at 8:30am.

About the Seminar

An ATA Carnet is an international customs document that provides duty-free customs clearance for temporary exports into over 100 countries. ATA Carnets simplify these temporary exports by eliminating the need to post a temporary import bond or pay the import duties and taxes to enter a foreign country. Virtually all goods, whether hand carried or cargo-shipped, may be covered by ATA Carnets.

Highlights of the Ins and Outs of ATA Carnets include:

• ATA Carnet best practices
• Proper customs clearance procedures
• Managing inevitable breaches
• Extensions on ATA Carnet exports
• ATA Carnet country specific nuances

Seminar Information

Cost for members is $70, partners $85 and non-members $100. This seminar has been approved for 3 CCS/CES/MES NEI Credits.

Cancellations are required within 5 business days of the event to receive a refund or to avoid being charged. Cancellations will not be accepted after this time and requests for seating after this time cannot be guaranteed. Non-attendance does not constitute cancellation and will still require payment. Limited on-site registrations will be available on a first-come, first served basis, unless the event sells out.

Roanoke Trade, a division of Roanoke Insurance Group and part of Munich Re Specialty Group Ltd., operates as a specialty insurance broker focused on surety and insurance solutions for transportation intermediaries, 3PLs, customs brokers and companies with supply chains, and is a leading provider of customs bonds, marine cargo insurance and ATA Carnets for the industry.

Join the Roanoke Trade team at the AirCargo 2020 Conference in Nashville, Tennessee from January 26 – 28!  This yearly event brings together all actors in the air cargo supply chain in one location to discuss trends, challenges, opportunities and the future of the air cargo industry. Be sure to visit us at booth 614. For more information on this event, please click here. We hope you can join us!

Join Roanoke Trade at the Northern Border Custom Brokers Association (NBCBA) 2020 Annual Meeting in Naples, Florida! The event will take place from February 10th through the 12th. For tickets to this event, please click here. We hope to see you there!

Last updated on May 20th, 2020

Roanoke’s own Colleen Clarke, Paul Smart, Kathleen Dorman and Sheila Skipper will be attending the Advanced Topics in Customs Compliance conference in Houston, Texas from February 12 – 14, 2020. The Advanced Topics in Customs Compliance conference brings together seasoned import and export professionals, attorneys, brokers and other international trade professionals in a highly productive two-day event where knowledge, experience and expertise can be shared among peers, and where meaningful relationships can develop and evolve for the mutual benefit of participants. We hope to see you there!

Last updated on January 22nd, 2020

The 12 Claims of Christmas Webinar

Grab yourself a big, steamy mug of hot chocolate (marshmallows optional!) and gather around with your colleagues because Roanoke has an early Christmas gift for you – our 12 Claims of Christmas Webinar.

On December 4th at 12pm CST,  Katie Kimel and Courtney Rossi will unwrap 12 real-life claim stories during this featured online event. These stories will highlight how different choices could have changed each outcome that would’ve resulted in improved work environments, better customer relationships and a better bottom line.

We hope that you gain valuable insights from these different claims scenarios and can apply them to your daily business operations. Our collection of stories covers a variety of claims scenarios, including:

• Failure to follow shippers instructions.
• Proper use of Terms and Condition of Service.
• Selecting the proper limit of insurance.

This webinar has been approved by NCBFAA’s NEI for 1 CCS/CES/MES Credit.

In this informative webinar, you will learn:

• Internal steps you can take to stop claims before they happen.
• What to do when a claim occurs.
• How insurance can help manage the outcome of a claim.

Register today!