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The Twelve Claims of Christmas Webinar

by Roanoke Trade

Just in time for the holidays, Roanoke Trade will unwrap twelve real life claim stories revealing what was learned from a wide variety of situations. The presentation will highlight how different choices could have changed each outcome resulting in improved work environments, better customer relationships and a better bottom line.

Join us on Thursday, November 30th from 1pm-2pm ET for this NEI webinar to learn from others’ mistakes and how to implement your own best practices for risk reduction. If what you never imagined has already happened to someone else you can apply that knowledge and keep it from happening to you too.

This webinar has been approved for 1 NEI CCS/CES credit. Member registration fee is $50 and non-members are $75.

Register Now

Shipper Contracts and Master Service Agreements – The Devil’s in the Details

by Roanoke Trade

Before you sign on the dotted line, make sure you’ve identified the areas within contracts that can prove disastrous to your company. Jacob Fisher and Nathaniel Saylor both from of Scopelitis, Garvin, Light, Hanson & Feary, P.C., along with Rick Bridges of Roanoke Trade will provide you with invaluable information that not only protects your business but also how to negotiate a contract with a shipper using terms you both can agree on.

November 9, 2017
1:00pm – 2:00pm CT

Register for Shipper Contracts and Master Service Agreements - The Devil’s in the Details

If you miss this webinar or any of our previous Risk Management Webinar Series, they are available for on-demand viewing.

Past Webinar – The ABCs of Ts and Cs Webinar

by Roanoke Trade

Airforwarders Association along with Roanoke Trade and Countryman & McDaniel present the ABCs of Ts and Cs on Thursday, October 26th from 2-3pm EDT.

Learn how properly designed and updated terms and conditions are the foundation for shareholder protection. We will also review the typical minefields in shipper contracts and how to navigate around them without losing the deal.
The rights, remedies, and obligations between customers and logistics providers are determined by contract terms and conditions (Ts and Cs). These terms are imperative for forecasting and appropriately insuring risks. This webinar will provide an overview of typical terms and conditions used by customs brokers, air forwarders, and other transportation intermediaries. Tips will be provided for using proper terms and effectively binding customers to such terms. The increasing trend of negotiated customer contracts will also be discussed.
Click here to register.

The Ins and Outs of ATA Carnets Webinar

by Roanoke Trade

An ATA Carnet is an international customs document that provides duty-free customs clearance for temporary exports to over 100 countries. ATA Carnets simplify these temporary exports by eliminating the need to post a temporary import bond or pay the import duties and taxes to enter a foreign country. Virtually all goods, weather hand carried or cargo-shipped, may be covered by an ATA Carnet. Highlights of this webinar, conducted by the Foreign Trade Association (FTA) and presented by Amanda Barlow, include:

  • ATA Carnets best practices
  • Proper customs clearance procedures
  • Managing inevitable breaches and extensions on exports

We hope you can join us on November 15th from 10-11am PT to learn more about the benefits of ATA Carnets. You can register for this informative event by clicking here.

The NEI Presents: ATA Carnet 101

by Roanoke Trade

Roanoke Trade, the NCBFAA Educational Institute (NEI) and the Office of Digital Initiatives at the Department of Commerce invite you to attend an introductory webinar on ATA Carnets. This webinar, presented by Amanda Barlow, will help attendees understand ATA Carnets and why they are important.

The highlights of this webinar include:

  • Learn what is an ATA Carnet, why you should use an ATA Carnet, and what goods qualify for an ATA Carnet
  • Learn what countries accept ATA Carnets
  • Learn how to clear an ATA Carnet with Customs

This informative NEI webinar is taking place on November 8, 2017 at 1-2p ET, and participants are eligible to obtain 1 CES credit for attending the webinar. We invite you to register for this webinar by clicking here.

WESCCON 2017: The Breakdown

by Katie Kimel

WESCCON 2017 is just a week away, and your Roanoke Trade team is preparing for another successful PCC event! This year we will be stationed at booths 30-31, and are looking forward to connecting with you!

Making Changes
We’re excited to announce a transition that has happened recently at Roanoke Insurance Group Inc. Karen Groff, Executive Vice President of Operations, assumed the role of President on October 1. In this role, Karen will now be responsible for the ongoing leadership, management and directional planning of the organization; Bill Sterrett will assume various strategic assignments and remain on Roanoke’s Board of Directors as Chairman. Karen has more than 24 years of experience with Roanoke working in the specialty insurance areas of marine cargo, liability, transportation-related bonds and ATA Carnets. She has held various management positions in Roanoke’s regional sales and corporate offices, and is a champion of automation and creative client solutions throughout. We invite you to join us in congratulating Karen in her new role!

Many of your Roanoke favorites (and a few new faces) will be attending this year’s conference, including Sean Walsh, Dave Jordan, Terry Cummings, Glenn Patton, Amanda Barlow, Patrice Lafayette, Anna-Marie Porter, Ty Samples, Jon Diverio and Ron Gee. Don’t forget to catch them on the links, at the registration table, on the tennis court, between sessions and at our booth.

Insider Information
Want to check out the whitepapers that will be at our booth BEFORE the conference? Here’s a sneak peek of the documents we will be highlighting at this year’s event:
Transportation Coverage Checklist
Five Important Steps to Consider When Reviewing Contracts
Best Practices in Carrier Selection
Cyber Security Checklist
FastBond™ Management Alert Reports
Trade Risk Review℠ Program
Useful Guidelines for Identifying Red Flags
• …and many more!

Roanoke Speaks
Mark your calendars for Saturday, October 14th at 11:00am on Track B to catch a presentation you won’t want to miss. With over thirty years of international trade insurance experience, Terry Cummings has seen it all. Listen to Terry (along with Wayne Wagner of FedEx Trade Networks and Su Ross of Silberberg & Knupp LLP) discuss real life problematic situations for logistics companies with practical instruction on how to identify these ‘red flags’.

Who Do You Think You Are? Party
Get ready for a Roanoke event like you’ve never experienced before! On Friday, October 13 at 7:00PM, climb down your family tree and find your way to this year’s festivities. Come dressed to reflect your cultural roots or your current homeland, and prepare yourself for a night of fun games, unique food and delicious cocktails. We hope to see you there!

Who Do You Think You Are Party at WESCCON

by Roanoke Trade

Roanoke to Sponsor Conference of the Americas 2017

by Roanoke Trade

Join Roanoke’s Iliana Alvarez and Sergio Laos at the second annual Conference of the Americas in Orlando, Florida from December 3-5, 2017. Roanoke will be breakfast sponsors at the upcoming event, and can’t wait to sit in on some learn about the latest initiatives and challenges facing our industry. For more information on this event, or how you can get involved, please click here. We hope you can join us!

Roanoke to Sponsor Southern Border Conference

by Roanoke Trade

Join Roanoke’s Sheila SkipperKathleen Dorman and La Donna Logan at the first annual Southern Border Conference in Laredo, Texas from October 25 – 28, 2017! Roanoke will be Silver Sponsors for this event, which will cover topics such as export compliance, C-TPAT, PGA’s (FDA, EPA, DOT, USDA) and ACE guidelines. Kathleen Dorman will also be presenting at 3:15PM on October 27th (topic TBD). If you’d like to join us, we invite you to register today by clicking here. See you in October!

Freight Industry Pounded in the Wake of Harvey

by Roanoke Trade

Freight Industry Pounded in the Wake of HarveyHurricane Harvey’s Category 4 wind speeds and storm surge estimated at 6 to 12 feet has unleashed catastrophic and unprecedented flooding throughout the greater Houston, Texas area, and is considered to be one of the most destructive storms in the nation’s history as it continues to pummel the region.  It is “one of the largest disasters America has ever faced,” Governor Greg Abbott said, warning against expecting anything resembling recovery any time soon, or a return to the way things were. “We need to recognize it will be a new normal, a new and different normal for this entire region.”

The region has been shattered by the loss of life and hundreds of thousands of evacuees and displaced residents reeling from the effects of Harvey. In addition, there has been unimaginable devastation to homes and businesses, eight oil refineries, with about one-eighth of the nation’s refining capacity, shut down because of the storm, and both of Houston’s airports were closed. The shipping industry has also been impacted with trucking fleets, railroads and shipping lines rerouting cargo and setting up alternate supply lines as Harvey continues to disrupt freight traffic across southeast Texas. In fact, according to the Greater Houston Partnership and the consultancy Moody’s Analytics, the storm across the Texas Gulf Coast has decimated Houston’s usually rapid commercial traffic by land, air and sea and could cost the city up to $50 billion in economic activity and property damage combined,

The Wall Street Journal reports that seaports in Houston and Corpus Christi are closed to most ships since before Harvey made landfall last Friday, and rising waters from days of heavy rains and catastrophic flooding are threatening long stretches of highways and railroad tracks, bringing freight transportation in a major American hub to a virtual standstill.

In fact, many freight companies are unclear when they will be able to resume operations. The storm is expected to linger over the Texas coast until later in the week. Even after the weather improves, it could be days before floodwaters recede enough to allow dockworkers back into ports, or trucks to resume normal routes.

According to the most recent data from DAT Solutions, the number of Houston-area trucking runs requested plunged 80% this past Sunday. Union Pacific Corp. has halted all freight rail traffic bound for Houston and surrounding areas, and two Maersk Line container ships remain anchored in the Gulf of Mexico, joining oil tankers and cruise ships waiting for Houston’s port to reopen.

The storm’s impact will affect the nation’s transportation network, impacting retailers and manufacturers way beyond Texas, reported Fox News. “Other cities could see a shortage of trucks because big rigs aren’t making their scheduled trips from Houston, and railroads could see backlogs as far away as Arizona,” said Noël Perry, chief economist at, an online load board.

Perry also said nearly 10% of the nation’s trucking capacity could be affected by Harvey, and that prices to book big rigs have jumped anywhere from 5% to over 20% after other large-scale weather events.

Shipping costs could rise anywhere from 5% to 22%, Perry said, based on the market’s response to past natural disasters, including Hurricane Katrina and Super Storm Sandy that hit the Northeast in 2014.

About Roanoke Trade

Roanoke Trade is a leading provider of insurance and surety solutions for transportation and logistics providers. Roanoke Claims Services is ready to help our clients affected by Hurricane Harvey. Following is the information needed to get in touch with us.

For Marine Cargo Claims:

Report your loss directly in our CoverageDock™ system. You may also reach us by phone at +1.844.283.8350 or by email at

For Property and Casualty Claims:

Contact Maritza Perez or Rita Ginnow or call us at +1.800.ROANOKE. You may also email us for these types of claims at


Sources: New York Times, Wall Street Journal, Fox News, Chron