Contact an Insurance Specialist

Customer Login

Message to Clients Regarding Potential COVID-19 Claims

Last updated on May 20th, 2020

The effects of the COVID-19 pandemic are being felt on both a personal and professional level, with some industries being more impacted than others. Those involved in the transportation of cargo, facilitation of customs clearance, or importation/exportation of goods are some of the hardest hit. Our thoughts are with you, your colleagues, your families and your businesses at this time.

As your insurance advocate, we at Roanoke Trade want to help in any way we can and are fully prepared to advise and assist you during this difficult time. We are reaching out to all of our clients to help you navigate how insurance coverage may respond in the current pandemic. This communication is intended to provide guidance.

Property & Casualty Insurance
With very few exceptions most commercial policies were not designed to cover damages related to a pandemic. However, some state legislators and insurance regulators are proposing legislation to modify existing business insurance policies to cover certain losses related to COVID-19. Not all states have yet published a position and we are monitoring it daily. We are also in daily contact with insurance companies to stay on top of information as an advocate for our clients.

To be certain, this is a fluid situation and we will continue to share updates. Please reach out to your Roanoke Trade representative or any of our management team with questions. In addition, if you would like to discuss a potential COVID-19 related claim, please contact us at:

P&C Insurance Claims:
Direct +1 847 969-8213

Marine Cargo Insurance
If your cargo policy includes Extra Expense coverage, it may cover measures taken to mitigate cargo losses. For example, it may cover the extra expense to redirect cargo away from a port in quarantine due to COVID-19.

Contact your Roanoke Claim Service representative with any potential claim concerns or contact the claims team directly at:

Cargo or Transit-Related Insurance Claims:
Direct +1 847 969-8251

Thank you for your continued support. Stay safe!


Karen Groff, President
Roanoke Insurance Group Inc.


Always refer to specific policy terms and Contact your Roanoke Trade Service Team