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Need Fast ACE Updates? Sign Up For CSMS

Over the past several days, many of our customers may have experienced difficulties processing eBonds when using the Automated Commercial Environment (ACE) system. Our service representatives strive to keep you up-to-date on these issues so we then can convey this information to you. However, the fastest way to receive this information is directly from Customs and Border Protection (CBP) via their Cargo Systems Messaging Service (CSMS). CSMS is one of CBP’s methods of communicating to their trade partners news and updates on automated systems such as ACE.

The registration process is quick and easy. Simply enter your email address and choose to receive the messages via email or text along with the types of notifications you want to receive. If you’d like to stay up-to-date by the minute on ACE issues that could affect your business, we encourage you to sign up for  ACE Portal Account messages. Click here to sign up.

Using the link below, you can find the latest, notice regarding out-of-sync data.

CSMS# 17-000472 – Issue with Bond Information Synchronization

As always, please contact your service team member with any questions or call us at 1.800.ROANOKE (762-6653).